Branded Customer Service is led by an engaged team of executive directors – Janelle Barlow, Paul Stewart, Leah Fisher and Jeffrey Mishlove.

Janelle Barlow, Ph.D Chief Executive, Branded Customer Service - The Americas    Janelle embodies the idea of a renaissance individual. She is an entrepreneur, author, speaker, plays classical piano and is an award winning photographer.

Janelle Barlow, Ph.D., is president of branded customer service - North America.

Janelle is co-author with Claus Møller of the bestselling business book,
A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. She is also co-author of Emotional Value, Building Strong Relationships with Customers, and Smart Videoconferencing, New Habits for Virtual Meetings. 
 
Her Ph.D. was earned at the University of California at Berkeley where she studied both political science and education. She has two master's degrees, one in international relations and the other in psychology. She is a licensed marriage and family therapist. Janelle is married and has a son. 
 
Janelle is also President of TMI US, partner with TMI International, a multi-national training and consulting group. Twice awarded the prestigious "International Trainer of the Year" award by Time Manager International, Dr. Barlow works and looks at brand images in such exotic locations as Croatia, India, Poland, China, Peru, Portugal, Puerto Rico, and Papua New Guinea. 
 
She earned the designation of Certified Speaking Professional (CSP) offered by the National Speaker's Association, on whose national board Janelle is an elected member. 
 
Prior to joining TMI US, she was the founder of an educational corporation that produced personal development rallies for thousands of people. While in her twenties, she lived in Taiwan for three years, where she developed a particularly keen sense of diverse ideas and approaches to management. 
 
As a key note speaker, consultant, and seminar leader, she draws upon her broad educational background and practical management experience. Over 100,000 people from all continents have participated in and been charmed by Janelle's training programs and speeches.

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Paul Stewart Chief Executive, Branded Customer Service - Asia Pacific     Paul’s unique career journey has seen him transcend business economics, corporate strategy, marketing, and organizational effectiveness.

Paul studied economics and psychology at the University of Otago (New Zealand) and graduated with first class honors. In his twenties he rose rapidly to the position of Chief Economist for the ANZ Banking Group (NZ), one of Australasia’s leading banks, and became renowned as a leading business and economic commentator. 
 
His growing passion for effective application of business strategy led him into the field of corporate strategy, brand development, and culture change. As a senior executive he managed complex corporate projects around integrated brand development, merger communications, and cultural integration. During this time, he led teams that won awards for corporate strategy, B2B websites, and which developed world-class brand strategies.  
 
Paul is also Director of TMI New Zealand and has worked with a range of organizations on strategic initiatives around cultural transformation, internal brand development, service delivery, and employee communications. He coaches and mentors emerging executives. As a speaking professional and member of the National Speakers Association of New Zealand, Paul is a sought after speaker on organizational effectiveness, leadership, and business strategy.

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Leah Fisher, MBA Executive Director, Branded Customer Service - Asia Pacific Leah is specialist in implementation of organization change processes, performance measurement, customer service and complaints management.

She is a leading consultant in operations management, performance management, complaints and service excellence. 
 
Aside from Leah’s executive role within Branded Customer Service, Leah is also Managing Director of TMI New Zealand.  In 2001 and 2002, she conducted New Zealand's leading research into complaints management, has consulted and trained staff in major companies on customer service and complaints. 
 
Leah started her working career with the Royal New Zealand Airforce, where she trained in hospitality.  She subsequently spent a number of years in hotel management focused around customer service management.  Her experience in organizational performance and people management was developed from 10 years as a specialist change manager.  Through this period she with a diverse range of organizations in banking, finance and the public sector. She held senior operational management roles covering areas as diverse as financial markets operations, contact centre sales and service, credit risk, and lending support. 
 
Leah is passionate about getting the best out of people and raising the performance of teams and organizations. She has also been responsible for managing complex projects focused on core delivery systems, corporate centralization, and culture change. 
 
Leah has a Masters of Business Administration from the University of Victoria (New Zealand). She is also certified and accredited in a range of psychological profiling tools.

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