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2006

2004 - 2005


Janelle Barlow announced as Family Fare College Instructional Leader for 2006
27 March 2006
Durham, NC - Family Fare Convenience Stores announced today that Dr. Janelle Barlow, PhD. has been retained as the Family Fare College Instructional Leader for 2006. Dr. Barlow will be teaching Branded Customer Service, with a specific emphasis on the Family Fare Brand DNA.

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CRM system needs bosses' commitment
13 February 2006
The best way to create customer relationship management (CRM) awareness in companies is to get top management committed to the idea, said TMI Training and Consulting Germany chief executive officer Bernward Monch.

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Janelle Barlow to speak at Self-Service & Kiosk Show
11 January 2006
Janelle will be presenting a keynote at the upcoming Self-Service & Kiosk Show in Orlando. She will explore why it is time for self-service kiosks to get on the "brand wagon" immediately. Janelle will also share three "push-button" ideas for integrating brands into the self-service experience.

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2004 - 2005

Las Vegas Based, International Company Offers Further Free Consulting Projects
24 June 2005
Branded Customer Service, Inc., a Las Vegas company, is seeking eight local firms this year to become beneficiaries of week-long, “branded customer service” consulting projects.

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Branded Customer Service selected as highly recommended semi-finalist for the 2005 IPPY Awards
Nearly 2,200 books entered in ninth annual Independent Publisher Book Awards. Branded Customer Service - The New Competitive Edge co-authored by Janelle Barlow and Paul Stewart selected in the Business/Career/Sales category as a semi-finalist.

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What Emotions Have to Do with Customer Service!
19 April 2005
Ilene Dillon’s “Full Power Living” Internet radio show explores Emotional Value and Branding with Janelle Barlow, author of "Branded Customer Service."

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Staff need branding message
26 October 2004
Hear Paul Stewart talk to ONE News about aligning the logical and emotional aspects of your organization and the role brand plays in your organization. 

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Patients Are a Virtue by Mike Scott
4 October 2004
Besides providing quality care, smart and innovative healthcare systems are creating a friendly environment where a tasty batch of just-out-of-the-oven chocolate chip cookies works wonders.

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