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These fascinating reads are co-authored by Janelle Barlow. Paul Stewart is co-author of Branded Customer Service. They take you on a journey through aspects of branding, customer service and complaint handling, leaving you feeling super-motivated and inspired to take action!
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Branded Customer Service
The New Competitive Edge
Janelle Barlow and Paul Stewart
A comprehensive, practical guide - offers strategies, exercises, and real-world examples of branded customer service in action.
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Emotional Value
Creating Strong Bonds with Your Customers
Janelle Barlow and Dianna Maul
The authors, with over forty years experience in the service industry, offer five practices for adding emotional value not only to customers' experiences, but also to staff experiences.
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A Complaint is a Gift
Using customer feedback as a strategic tool
Janelle Barlow and Claus MØller
A Complaint Is a Gift is a "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction.
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