Elcee Asuncion Villa, Managing Director

Management Strategies (Malaysia)

On-Brand Simulator Camp Format
Built around our unique concept of working with live, case study companies, in real-time, the On-Brand Simulator Camp is a dynamic 5.5 day programme  of workshops, interventions, and coaching based around the Branded Customer Service Pathway.  Each day you work through one of the 5 sectors of the Pathway, developing your knowledge and understanding of the challenges, consulting methodologies, concepts, and resources that can assist you.

Day 1 - DEFINE

Introduction and Overview

Brand DNA Design Framework

• Work through the core Branded Customer Service models
• Discover the key brand attributes of an organisations culture

Client Visit

More on Brand DNA Tools and Resources >>

More on the Brand DNA concept >>

Day 2 - MEASURE

On-Brand Measurement

Overview of Measurement Tools and the brand score card

• Develop internal customised brand measurement tools

Client Visit

More on On-Brand Measurement Tools and Resources >>

More on the On-Brand Measurement concept >>

Day 3 - COMMUNICATE

Internal Brand Communications

Learn how to build an internal communications plan

Work through brand books and construct a brand story

Learn how to create Brand Champions in your organisation

Write On-Brand™ workshop

More on Internal Brand Communications Tools and Resources >>

More on the Internal Brand Communications concept >>

Day 4 - MANAGE

Service Management Systems

• On-Brand Recruitment
• Service Recovery
• Performance objectives and coaching
• Recognitions and rewards for on-brand service delivery

Understand the HR Assessment Tool

Client Visit

More on Service Management Systems Tools and Resources >>

More on the Service Management Systems concept >>

Day 5 - ENGAGE

Brand Engagement

Features of the Brand Engagement programme

Study everyone's individual brand issues

Preparation for final client visit, feedback, and presentation

More on Brand Engagement Tools and Resources >>

More on the Brand Engagement concept >>

Day 6 - PRESENTATIONS

Presentations to the management team of your client company

Graduation

Where to from here...

What recent client companies say... 

"Thank you for giving Montevista Hospital an opportunity to be one of research companies for the Branded Customer Service Certification Course. Your timing was impeccable!

The high level of creative energy among your consultants, as well as their personal pride and belief in Branded Customer Service as an integral part of business strategy is obvious and very gratifying to see.

The Brand Story of Montevista is a gift that will allow us to create the competitive advantage in the way we serve our patients, referral sources and motivate our employees. There are so many internal and external applications for the Brand Story and we thank you for understanding our business so well in such a short time and for outlining our brand.

I especially wanted to thank Nadia Bogdanova, Paul Holden, Salina Hong and Leah Fisher for their talent, hard work, and enthusiasm in creating the Brand Story of Montevista. Their work was brilliant."

Stella Bryskin

Director, Business Development

Register Online | Email
Phone +1 (702) 939 1800 or +64 (9) 373 4243

	Download a 2008 informational PDF and the registration form (Download size: 828KB)
	Call us on +1 (702) 939 1800 or +64 (9) 373 4243 or send us an email for more information or to register
	If you would like a demo of the Tool-Kit to see the enormous amount of knowledge and IP it contains, and to speak to one of our consultants, just email or call us on +1 (702) 939 1800 or +64 (9) 373 4243 - we'd love to give you a sneak preview of all the tools, workshops, guides, and strategies available to you.