Establish an internal "Brand Enabling" team that transcends your entire company.
Branded Customer Service executives will guide your "Brand Enablers" through the entire strategic process of transforming your sales and service culture around your brand. Creating an on-brand organization is an emergent process which can involve multiple and concurrent interventions - and ongoing refinement - across all touch-points of the service culture.
Based upon the Consultant Certification process, every element is customized to your organization. The additional benefits include:
- a cohesive team of internal specialists capable of driving Branded Customer Service across your organization
- your brand DNA defined
- a fully customized, comprehensive implementation strategy built around the Branded Customer Service Tool-Kit
It is not a "one size fits all" approach. It embodies the uniqueness of each organisation and should be blended into existing HR interventions and approaches.
If you'd like to find out more about Branded Customer Service's In-Company Process, Janelle Barlow or Paul Stewart would love to help out! Just send them an email or give them a call for more information.